Frequently Asked Questions

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Do you sell unrestored pinball machines?

NO, we will do not sell  “unrestored” machines, we will only sell premium quality restored machines and new machines.

What happens if the pinball machine doesn't function properly after the warranty period has expired?

All our machines are covered by 24months technical warranty, where we will always help you fix any problems on your machine. We offer on-site pinball machine repairs through independent technicians located throughout the country we can even arrange to come and have a look at it for you.

Where are you located
Our warehouse is at Unit 3 71 Vicars St, Mitchell ACT 2911. And we have several shops around the country
 
How long does it takes for a pinball machine to arrive after the order has been confirmed?
Once an order is shipped, in transit times vary depending on delivery type chosen at checkout and the location of where the game(s) are being delivered. Curbside deliveries typically take anywhere from 1 to 6 business days, depending on your location. Inside deliveries typically take 2-3 weeks, but occasionally remote locations can be longer. Tracking details are sent to customers when games ship.
 
I've got my machine home and I just can't get on with it, what can I do now I've got it home?

We offer a 14-day exchange plan (subject to the machine not having more than the maximum number of games on it, or it being a special order) where we will exchange it for a game of the same value or (if you wish to pay extra) more.

Do you rent pinball machines?

No. We do not rent out pinball machines.

Do you accept pre-orders on pinball machines

Yes. Occasionally high demand new in box games are not in stock for quite some time. Games available for pre-order are clearly stated on the game specific page under “Lead Time.” Typically, we take a $1,000 refundable deposit for pre-orders. Once the game is in stock and ready to ship, the deposit becomes non-refundable. Feel free to give us a call if you have any questions regarding pre-orders.

It varies according to taste, theme and when a new model is released.

Do you offer financing?

No. We do not. But we are considering to offer commercial lease/finance options through a third party company.

Can I send payments by wire transfer or cryptocurrency

We accept wire and cryptocurrency transfer. For cryptocurrency payments, we accept only Bitcoin and Ethereum. Details are available on request.

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